Support
For help with Voyager, use the support contact form. It captures the context we need to help you efficiently — store URL, theme version, screenshot, and a description. Response time: 1–2 business days. We answer in the order received, and we don’t ship form replies.What’s in scope
We help with anything that touches Voyager directly.- Theme functionality questions — how a section works, why a setting behaves a certain way
- Setting and configuration help — picking values, troubleshooting unexpected output
- Customization guidance — where to add a Custom Liquid block, how to wire a metafield, how to reorder PDP blocks
- Bug reports — anything that doesn’t work as documented
- Documentation gaps — if a guide is missing or unclear, tell us
What’s out of scope
We don’t have visibility into the Shopify platform or third-party apps, so we route those questions elsewhere.Before contacting support
Most questions are answered faster by checking these first.1
Search the docs
The search bar at the top of these docs is full-text across every page.
2
Skim common issues
Common issues is the bugs-and-fixes list — 20+ specific symptoms with answers.
3
Skim the FAQ
FAQ covers the conceptual and operational questions that aren’t strictly bugs.
4
If you still need help
Send us a message with: your store URL, the theme version you’re on, a description of what you expected vs. what’s happening, and a screenshot if relevant.
What to include in a support request
The more context, the faster the answer.- Store URL — so we can see the storefront
- Theme version — found in Theme settings → Theme info (also pinned at the top of
settings_schema.json) - What you expected vs. what’s happening — one or two sentences each
- A screenshot — if the issue is visual
- Browser and device — only if the bug is browser-specific
- Any custom code — if you’ve edited theme files, mention it; we’ll otherwise assume stock Voyager
Changelog
Week of May 18, 2026
A round of new features for beauty, wellness, and age-restricted merchants, plus a broad editability sweep so more of the theme’s UI copy is now editable from the customizer instead of locked in code. New features- Tab title recall — Rotate the browser-tab title through merchant-editable messages when a visitor switches away, and restore the original title when they return. A subtle conversion lever for catching attention in a row of dormant tabs.
- Age verifier — Optional fullscreen splash gate that asks for date of birth before the storefront becomes visible. Off by default; opt in for spirits, age-restricted skincare, and similar verticals. Verified state persists per session.
- Before / after slider — New content section with a draggable vertical divider that reveals one image over another. Works for skincare results, ingredient transformations, styling comparisons, and similar pairings. Keyboard-accessible.
- Promo tiles — New 2–4 column grid section of image-led tiles with overlay copy and per-tile CTAs. Built for seasonal edits, limited drops, and editorial archive links.
- Ingredients & usage PDP blocks — Two new metafield-driven product page blocks (Ingredients and How to use) that render as collapsible accordion items, with a merchant-editable rich-text fallback when a product has no metafield set. Aimed at beauty, skincare, wellness, food, and home-goods catalogs.
- Collection pagination modes — The collection page now supports three pagination modes — numbered pagination, load more, and infinite scroll — selectable from a single theme setting. Default remains numbered pagination.
- Cart drawer — Eight strings are now editable from the section, including the eyebrow, empty-state message, subtotal label, shipping note, and both CTA buttons. Localize or rebrand the drawer without touching code.
- Quick-view modal — Loading text, error message, and the accessibility label are now editable.
- Search panel — The empty-state text is now editable.
- Size finder — The brand-comparison matrix is now a freeform editable field, replacing the previous hardcoded brand list. Defaults shipped are three generic fit profiles so you can replace them with the references your customers actually compare to.
- Contact form — All four field labels (name, email, phone, message) are now editable.
- Product page — The sticky add-to-cart label and the size-finder hint text are now editable, in addition to the two new accordion block types above.
- Theme settings reference — Documents five new setting groups and 20+ new individual settings introduced by this release.
v1.0.0 — Initial release (May 2026)
The launch release. Everything Voyager ships with on day one. Templates- Home, product, collection, cart (drawer + page), search, list-collections, blog, article, page, 404, password
- Customer-account suite (login, register, account dashboard, addresses, order detail, activate, reset)
- About, Lookbook, Made-to-Measure, Contact templates
- Hero (multi-slide carousel, video + poster, dual CTAs)
- New arrivals, Category archive (6 tiles), Bundle (hotspots), Chapters (2-up), Club (full-bleed CTA)
- Featured collection, Featured product
- Image banner, Image with text, Multicolumn, Rich text, Testimonials, Video, Logo list, Blog posts, Newsletter, Collection list, Slideshow, Custom liquid
- Header group (announcement bar, header, search panel, cart drawer)
- Footer group (footer with trust strip, newsletter, link lists, social, payment icons, studio block)
- Cinematic navy page-transition curtain (toggleable, respects reduced-motion)
- Scroll-aware transparent nav with solid-on-scroll
- Announcement bar with marquee, scroll-hide, dismissible
- Offer popup — 3-stage email/SMS capture, sessionStorage-gated
- Cart drawer with live updates via Section Rendering API
- Quick-view modal on product cards
- Cursor-follow zoom on PDP gallery
- Predictive search panel
- PDP size finder helper (brand cross-reference)
- PLP filter sidebar (color swatch, size chips, price range, availability)
- PLP view-mode picker (2/3/4-col + list), persisted in localStorage
- Magnetic button effect on CTAs (reduced-motion aware)
- Film grain overlay (toggleable)
- Custom cursor (toggleable, cursor-device only)
- Intro loader (toggleable)
- Click sounds (toggleable)
- Wishlist heart icon on product cards (localStorage by default)
- 3 named theme styles — Editorial Navy, Warm Cream, Minimal Monochrome
- 4-scheme color system with brand palette
- Typography slots — body, heading, accent
- Button style, corner radius, letter-spacing
- Layout — container width, section spacing, rule style
- Cards — image ratio, text alignment, quick-view, wishlist, vendor
- Cart — drawer / page / notification, notes, discount codes
- Animation — reveal, hover, blur-to-clear, premium effects
- Social media — Instagram, Facebook, Pinterest, TikTok, YouTube, X, LinkedIn, Threads
- Currency — show currency codes
- Search — predictive dropdown, collections / articles / pages in results
- Lazy-loaded images, fetchpriority hints on LCP
- Metadata-only preload on hero videos 2+
- Deferred non-critical JavaScript, async non-critical CSS
- Section Rendering API for cart and filter updates
- No build step, no
node_modules
- WCAG-AA color contrast across all schemes
- Focus-visible system, 2 px primary-ink ring
- Skip link, 24×24 minimum touch targets
- Semantic markup, correct heading order
- ARIA on interactive widgets
- Reduced-motion respect across all animations
- Shopify Markets-compatible (multi-currency, multi-language)
- RTL support via CSS logical properties and
<html dir="rtl"> - Locale-file driven translations
- Country / language selector in header and footer
Where to next
Common issues
The fastest answer is usually here.
Recipes overview
Step-by-step customizations.