> ## Documentation Index
> Fetch the complete documentation index at: https://voyager-theme.fasil.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with the Voyager theme — theme functionality, settings, customization, or installation.

For technical issues, theme questions, or customization help, fill out the form below. We respond to every request within 1–2 business days.

<Note>
  Before submitting, check the [common issues](/troubleshooting/common-issues) and [FAQ](/troubleshooting/faq) pages — most questions are answered there.
</Note>

## What we can help with

* Theme functionality (sections, blocks, settings)
* Customization questions (where to find a setting, how to achieve a layout)
* Installation help (assigning customer accounts mode, theme styles, hero setup)
* Bug reports (with reproduction steps)
* Feature requests

## What we can't help with

* Shopify platform issues — contact [Shopify Support](https://help.shopify.com/) (they have admin access to your store; we don't)
* Third-party app conflicts — contact the app developer
* Custom code modifications you've made yourself
* Migration of customer or product data

***

## Contact form

<form
  action="https://formspree.io/f/xaqkoygo"
  method="POST"
  encType="multipart/form-data"
  style={{
display: "flex",
flexDirection: "column",
gap: "1rem",
maxWidth: "640px",
marginTop: "1.5rem",
}}
>
  <input type="hidden" name="_subject" value="Voyager support request" />

  <input type="hidden" name="theme" value="Voyager" />

  <label style={{ display: "flex", flexDirection: "column", gap: "0.4rem" }}>
    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>Your name</span>

    <input
      type="text"
      name="name"
      required
      placeholder="Jane Founder"
      style={{
    padding: "0.6rem 0.8rem",
    border: "1px solid #E5E2DA",
    borderRadius: "4px",
    fontSize: "0.95rem",
    fontFamily: "inherit",
  }}
    />
  </label>

  <label style={{ display: "flex", flexDirection: "column", gap: "0.4rem" }}>
    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>Your email</span>

    <input
      type="email"
      name="email"
      required
      placeholder="you@yourstore.com"
      style={{
    padding: "0.6rem 0.8rem",
    border: "1px solid #E5E2DA",
    borderRadius: "4px",
    fontSize: "0.95rem",
    fontFamily: "inherit",
  }}
    />
  </label>

  <label style={{ display: "flex", flexDirection: "column", gap: "0.4rem" }}>
    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>
      Store URL <span style={{ fontWeight: 400, opacity: 0.6 }}>(your Shopify store)</span>
    </span>

    <input
      type="url"
      name="store_url"
      required
      placeholder="https://your-store.myshopify.com"
      style={{
    padding: "0.6rem 0.8rem",
    border: "1px solid #E5E2DA",
    borderRadius: "4px",
    fontSize: "0.95rem",
    fontFamily: "inherit",
  }}
    />
  </label>

  <label style={{ display: "flex", flexDirection: "column", gap: "0.4rem" }}>
    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>
      Theme version <span style={{ fontWeight: 400, opacity: 0.6 }}>(optional)</span>
    </span>

    <input
      type="text"
      name="theme_version"
      placeholder="e.g. 1.0.0 — find this under Online Store → Themes → Voyager"
      style={{
    padding: "0.6rem 0.8rem",
    border: "1px solid #E5E2DA",
    borderRadius: "4px",
    fontSize: "0.95rem",
    fontFamily: "inherit",
  }}
    />
  </label>

  <label style={{ display: "flex", flexDirection: "column", gap: "0.4rem" }}>
    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>Describe what you need help with</span>

    <textarea
      name="description"
      required
      rows={6}
      placeholder="Be specific — which page, which setting, what you expected, what you saw instead, any error messages. The more detail the faster we can resolve it."
      style={{
    padding: "0.6rem 0.8rem",
    border: "1px solid #E5E2DA",
    borderRadius: "4px",
    fontSize: "0.95rem",
    fontFamily: "inherit",
    resize: "vertical",
    minHeight: "120px",
  }}
    />
  </label>

  <label style={{ display: "flex", flexDirection: "column", gap: "0.4rem" }}>
    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>
      Screenshot or attachment <span style={{ fontWeight: 400, opacity: 0.6 }}>(optional, max 10 MB)</span>
    </span>

    <input
      type="file"
      name="attachment"
      accept="image/*,.pdf,.txt,.zip"
      style={{
    padding: "0.4rem 0",
    fontSize: "0.95rem",
    fontFamily: "inherit",
  }}
    />
  </label>

  <button
    type="submit"
    style={{
  padding: "0.75rem 1.5rem",
  background: "#002F5B",
  color: "#F6F4EF",
  border: "none",
  borderRadius: "4px",
  fontSize: "0.95rem",
  fontWeight: 500,
  letterSpacing: "0.04em",
  textTransform: "uppercase",
  cursor: "pointer",
  alignSelf: "flex-start",
  marginTop: "0.5rem",
}}
  >
    Send request
  </button>
</form>

***

## Response time

| Day submitted     | First reply by    |
| ----------------- | ----------------- |
| Monday – Thursday | Next business day |
| Friday            | Following Monday  |
| Saturday / Sunday | Following Tuesday |

You'll receive an auto-acknowledgement at the email you provided as soon as the form is submitted. The full reply with answers / fixes / next steps follows within the windows above.

## What happens after you submit

1. You receive an instant auto-confirmation email (check your spam folder if you don't see it within 5 minutes).
2. The Voyager team reviews the request, reproduces the issue on the demo store if applicable, and replies with a fix, a workaround, or a follow-up question.
3. If the issue requires a theme update, we ship the fix in the next theme release and notify you when it's available in your Theme Store updates.

## Already a customer?

Mention your **store URL** and **theme version** in the form above — that's all the context we need to look up your purchase and prioritize your request.

## Not yet a customer?

Pre-purchase questions are welcome — we'd rather you know what you're getting than discover a mismatch after install. Tell us about your store, your brand, and what you'd like Voyager to do.